Signing in again – here’s how

Forgot your PIN, nickname, password or email? No problem. Your progress isn’t lost.

Step 1: Which account do you have?

Joined with a class code

You typed in a code from your teacher and picked a nickname. You sign in with class code + nickname + 4-digit PIN.

Registered with an email

You (or your parents) signed up with an email address and a password.

Step 2: What did you forget?

Class code account

Forgot your PIN

  1. Tell your teacher. They can create a new PIN for you with one click in their class list.
  2. Sign in with the class code, your nickname and the new PIN.
  3. Write the PIN down (e.g. in the back of your notebook).

Too many wrong tries? Wait 15 minutes – or ask for a new PIN straight away.

Forgot your nickname

  1. Ask your teacher. They can see every nickname in your class.
  2. Upper and lower case don’t matter: “Lena” and “lena” both work.

Don’t just join again with a new name! That gives you a new, empty account, and your progress stays in the old one.

Forgot the class code

  1. Ask your teacher or a classmate – everyone in your class has the same code.
  2. The code has 6 characters, e.g. ABC123.

Email account

Forgot your password

  1. Open “Forgot password” and enter your email address.
  2. Open the email from Lenguvo and click “Set new password”. Check your spam folder too.
  3. The link is valid for 60 minutes and works once. Expired? Just request a new one.
Reset password

Forgot your email address

  1. Try the addresses you use – e.g. your school email and your personal email.
  2. Search your inboxes for “Lenguvo”: we sent you a welcome email when you signed up.
  3. Did your parents create the account for you? Ask them – they know the address.

Still can’t get in?

Write to support@lenguvo.com. Tell us your name, your school and your teacher (or the email address you think you used). We will never ask for your password or PIN.

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